iPass™ Global Roaming
Sign up for the world's premier global Internet roaming service. iPass™ is ideal for road warriors and businesses with mobile workers. Global Internet roaming connects you to the Internet, email, and mission critical information with a local call from more than 3,000 access points throughout 150 countries. This service is enabled through our partnership with iPass™, the leading Internet clearinghouse. Countries, cities, the available phone numbers and their associated dial-in properties can be found by downloading the iPass Client Software. As an SSI client you are already eligible to use iPass. All you need to do is download the client software and you are ready to go.
Service Overview
Stay connected to the Internet, email and mission critical information - with a local call through the iPass network - from more than 3,000 access points throughout 150 countries.
Global Reach
- Access Anywhere – Easily connect to the Internet with a local call when you travel to more than 150 countries.
- Access Anywhere – Easily connect to the Internet with a local call when you travel to more than 150 countries.
- Top-Tier Networks – Gain high-performance connectivity by dialing into the best-of-the best networks around the world.
- Worldwide Savings – Save on domestic long-distance calls and up to 90% on international calls by making local Internet connections.
Reliable Connectivity
- High-Speed Access – Get local access through tier-one networks, significantly improving connection speed and service reliability.
- Built-in Redundancy – The roaming service includes multiple top-tier ISP networks so you gain high service availability in major business centers.
- Most Widely Used – This is the roaming service of choice for millions of Internet user’s worldwide, providing dependable connectivity worldwide.
Easy to Use
- Simple to Set Up – Once you download the roaming client software, it takes only a few moments to install on your laptop.
- Simple to Connect – The point-and-click interface of the client software ensures easy connectivity worldwide, even for novice users.
- Maintain One Account – You can use one Internet account worldwide and have the convenience of one user name and password.
Frequently Asked Questions
Am I actually getting this service through iPass™?
No, iPass does not provide service directly to end customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us.
What is the iPass™ global network?
The iPass global network provides easy dial-up access to the Internet from more than 3,000 points of presence (POPs) in 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.
What do I need to use the roaming service?
All you need is the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.
How do I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.
Can I purchase the roaming service directly from iPass™?
No, iPass does not sell its services directly to individuals. iPass partners with the leading ISPs throughout the world to brings its roaming service to individuals and businesses. These ISPs provide customers specialized care and technical support.
How does iPass™ ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.
How do I get technical support when I'm traveling?
If you require technical support while roaming, please call SSI tech support at (867) 669-7515 or email,isp-admin@ssimicro.com
There are also a number of troubleshooting tips included at the end of the Roaming User Guides. We have found that these tips solve 80% of the problems reported by roaming users.
Do I need special power plugs or phone jacks when I travel?
The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.
- Laptop Travel – products to help you connect with your laptop from around the world
- Roadnews – a resource and mailing list for international travelers with laptops.
- Traveling Software – file transfer and synchronization products such as LapLink
Can I use the roaming service for secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions.
How much does it cost to roam and how will I get billed?
You can save 50-90% compared to long-distance and toll-free calls when using our global Internet roaming service. Roaming fees are on a "pay-per-use" basis and rates range by remote location. The roaming service charges will be included in your monthly bill.
Our pricing is very simple & straightforward, when you use the new i-Pass service from most points in North America, the charge is between $2 and $6 per hour, from locations outside of North America it is normally between $6 and $15/hr. There is also a one time processing fee of $5 in any month that you use the new roaming service. Please consult the current price list found in the Connection Manager for exact rates.
Client Software Download
PLEASE NOTE: Only the prices listed in the Connection Manager can be considered correct. Prices found anywhere else may be inaccurate. Please make sure you have the latest version of the Connection Manager before traveling.
The roaming client software contains an international phone book with the global access phone numbers and login information. To get started, download the software and launch the application by double-clicking the iPass icon on your desktop. The client dialer allows you to easily select the country and city you are in, and select the local access point of your choice to connect to the Internet.
Choose the client software for your operating system:
| iPass MCM - For Windows The iPass-customized Microsoft Connection Manager (iPass MCM) has an automatic phone book updating feature. When you connect to the Internet, your iPass MCM client downloads new access numbers and make changes to old numbers. Download Software |
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| iPass Dial Wizard - For Macintosh The iPass Dial Wizard for Macintosh does not have an automatic phone book updating feature. If you are a Macintosh user, please download a new client every month to be sure you have the most up-to-date phone book. Download Software |
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Before You Roam
There are two important things to do before you travel:
- Be sure to test your client software before roaming.
- Follow the instructions in the iPass User Guide for installing and testing your iPass client.
- Try several local access points to be sure that you are connecting properly. If you have any difficulty, please follow the instructions in the Troubleshooting Tips for getting support while roaming. It is much easier to call us for support before you travel!
- Note that if you are not using the iPass MCM, which has an automatically updating phone book, consult with us to make sure you have the most recent iPass phone book before you travel. You should be sure your client phone book is updated monthly as numbers frequently change.
- Understand that modems function differently around the world. Many countries have different telecommunications laws and practices. Check with your modem supplier to ensure your modem will be compatible with the phone systems in the country where you are traveling.
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