Network Specialist

POSITION SUMMARY
Reporting to the Manager, Satellite Network Operations Center, and working in a team environment, the incumbent will provide installation, monitoring, and support services for the company's core network infrastructure.

SPECIFIC DUTIES - Essential duties and responsibilities include the following:

1. Monitoring of the network on a 7 day x 24 hour basis;
2. Provide technical support to corporate and private users;
3. Provide system operational feedback to the manager on an ongoing basis;
4. Adhere to safe and effective operating procedures and safety measures that are trained, written or posted in the work place or on site, and
5. Other duties may be assigned to support the Satellite Networks Operations Centre and members of the Centre's team.
6. Responsible for all aspects of the maintenance and upkeep of SSI Micro's IP network. This includes:

• Remote management and repairs of various networking equipment,
• Hardware and software maintenance,
• Hardware and software upgrades,
• Security reviews and implementation,
• Provide performance and reliability reporting and testing,
• Writing, development and organization of documentation for assigned procedures, and
• Research and implementation of new hardware / software.

KNOWLEDGE AND SKILLS REQUIRED - to be successful in this position, the incumbent should have proven experiences demonstrating:

1. A thorough knowledge of BGP and TCP/IP protocols;
2. A strong working knowledge of networking hardware and media (routers, switches, hubs, cabling and circuits);
3. Experience with the practical application of multi-protocol peer packet-switched networks;
4. A proficiency at troubleshooting and resolving problems on multi-protocol peer packet-switched networks;
5. Skills administering of FreeBSD, Linux and other similar servers an asset;
6. Knowledge or willingness to train in the maintenance of satellite and wireless networks;
7. Previous experience with VSAT networks an asset;
8. Strong interest and aptitude in computer and Internet technologies;
9. Strong written and verbal communication skills;
10. Flexible in terms of working hours and available to be on call;
11. Have or be able to obtain a minimum of a valid NWT Class 5 driver's license;
12. Ability to plan and organize one's own activities independently;
13. Ability to work and complete tasks without supervision, and
14. Willingness to travel both domestically and abroad an asset.

PERFORMANCE TRAITS

1. Should be friendly and helpful with staff and customers;
2. Enjoys working in a team environment;
3. Able to work with minimal supervision;
4. Demonstrates great initiative and excels in problem solving;
5. Is methodical, and detailed to ensure that all required steps are completed properly;
6. Able to understand and follow complex instructions;
7. Is a fast learner and has a passion to learn more;
8. Is reliable and trustworthy in his or her duties;
9. Is conscientious about deadlines and responsibilities;
10. Is conscientious about safety and being safe around a working site;
11. Always strive to "get the job done", and
12. Must manage unexpected tasks with ease.

WORKING CONDITIONS

Physical Demands - The incumbent spends considerable time in an office environment and will be working with computer components and related equipment. Some travel may be involved within the City to the Communications building where our server farm is located.

Environmental Conditions - The incumbent works in a generally comfortable office work environment.

Sensory Demands - As is typically found in an office environment.

Mental Demands - The incumbent must work on a multiple tasks/projects concurrently usually involving 2 - 4 members on a team. Frequent interruptions (in person or phone), overlapping demands and tight or fast timeline may result in a significant level of stress. The incumbent will have frequent contact with other team members and office staff. The incumbent must remain calm and controlled while being emphatic and compassionate. Potential to become frustrated in resolving problems some of which are beyond the incumbent's control (e.g., telecommunication problems, connection failures, software problems, etc).

Closing Date: Open Until Filled

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