OUR CUSTOMERS

SSi strives to provide excellent customer support. We are available by phone or email Monday through Friday from 8:30-5:00 pm Mountain Time(MST). SSi provides an account management system for your convenience.

Sign in to perform many functions including:

  • Check your modem speed and status
  • Securely share your modem stats with other network users
  • Find your IP address
  • Determine your account status
  • Check you account balance
  • Make payments
  • Change plans and billing options
  • Add additional usage
  • Redeem coupons
  • Update contact details
  • View usage history
  • View invoices
  • Find out your monthly payment date
Customer Support

BILLING

When do I have to pay my monthly fees?

We bill all broadband users on their anniversary date each month. This is the date that you signed up for your account. If there is a credit card on file, the balance owing will automatically be billed to the card. However, if you do not have a credit card on file, we advise that you make alternate payment arrangements.

Where are invoices sent?

Invoices are sent to your @ssimicro.com email address. If you would prefer your invoices to be sent to a different email address please advise us so that we can update our records.

I’m leaving the North, what should I do?

Whether you are leaving town on vacation, or departing the North for good we can help. In order to ensure that

your account is not billed while you are away, simply Sign in to manager your account. Once you have authenticated, select “Modify User Details” from the drop down menu. Scroll to the bottom of the window that appears and change “Renew Account Monthly” to “No”. From this point forward, your account will not be billed unless you manually re-activate it. If you need further assistance please contact us and we’ll be happy to outline your options from suspending billing or cancelling your service!

Can I transfer my account to a friend?

Unfortunately not. When you sign the subscriber agreement, you are solely responsible for the account. If you’d like to give/sell the modem to another user, we will need to close your account and start a new one for the individual in question.

Northern community

SETUP

Wireless Modem

Plug and Play installation

The following will guide you through connecting the SSi wireless modem to your computer.

If you experience any difficulties, please give us a call!


Step 1

Connecting Cables to the Wireless Modem

  • Remove your modem and cables from the box.
  • Find and place the modem in a good spot near the computer.
  • Twist open the stand at the base of the modem and place it at a location near your computer. Please note that if you are using a wireless router, you will want to separate it from the QINIQ modem by at least 4-5 feet.
  • Plug the power adapter into the modem.

Step 2

Checking the Modem Lights

  • After a short power up sequence, the lights along the top of your modem will begin to blink in unison. This indicates the strength of your connection to our tower, with 1 light being poor, and 5 lights being excellent.
  • If you have 3 or fewer blinking lights, try adjusting the placement of the modem. Moving it by as little as an inch or two can be the difference between a great connection, and no connection at all.
  • Try to ensure that the side of the modem without a logo on it is facing a window, as it will typically provide better connectivity.
  • If you are not able to get a minimum of 3 lights, you’ll want to try connecting the modem in a different area of your home/business. While this process may take a little time, it will help ensure that you always have the best speeds possible.

Step 3

Connecting the Modem to a Router or Computer

  • Once you have found an ideal spot for your modem, connect it to either your computer or router with the included Ethernet cable. As long as the device you are plugging into is powered up, the lights along the top of the modem should stop blinking as soon the cable has been plugged in.
  • As soon as the lights are solid, you’re ready to surf!
  • If you encounter any difficulties during this process, don’t hesitate to give us a call toll free at +1(888)343-7775 (NWT).

ONLINE BANKING

Setting up online billing is quick and convenient. Just follow these instructions. If you need help any anytime please do not hesitate to contact us. Before we start you will need your account information (Username and Account Number) which was provided in a print-off upon sign up. If you’re missing this information, you can either Sign in or give us a call to obtain this information.

Within your online banking account (or your local branch), select Add Payee: SSi Micro Ltd. When applying payment,you’ll need to reference your Account Username or Account Number. That way we know who to apply.

the payment to after confirmation reaches us. Remember that confirmation can take up to 4-5 days to reach us, so try to time it based on your Anniversary Date (i.e. if your Anniversary Date is on the 15th of the month, you will want to submit payment on the 10th to ensure that it reaches us on time).

When applying payment, you’ll need to reference your Account Username or Account Number.

GET THE MOST OUT OF YOUR USAGE

At SSi we understand that managing your monthly Internet usage can sometimes be challenging. We want you to get the most out of every byte of data in your service plan, so we’ve come up with some helpful tips.

  • Tip 1 – Videos

    One of the biggest bandwidth hogs out there, streaming video! With the popularity of streaming sites like Youtube and Netflix there is a good chance that some of your monthly usage is being consumed by streaming. With the new, faster 4G network you may find that many streaming video sites are using even more bandwidth than you are accustomed to. This is because most streaming sites will detect your connection speed and automatically adjust your video quality to match. As an example, if you watch a 1 hour video on the old QINIQ network at a download speed of 1.5Mbps, you would use roughly 650 MBs of usage.

    On the new 4G service, with the higher speeds available, watching the exact same video at a higher quality setting could easily cause you to consume as much as 1.35 GBs!

    By adjusting your quality settings prior to viewing you will be able to watch significantly more content for the same number of GBs. Here are a couple of screenshots showing where to find these settings for both Netflix and Youtube.

    Netflix Video Settings Netflix Video Settings Youtube Video Settings Youtube Video Settings
  • Tip 2 – Facebook

    Almost everyone uses Facebook, and many of us spend a large amount of time browsing through our news feeds. Unless you’re watching videos or viewing LOTS of photos it is generally usage friendly. Below are a couple of important settings that you can change that will help to conserve your data each month.

    By default, Facebook will automatically start buffering videos in your feed, even if you don’t click on them. This helps them play smoothly without the need to stop and load while you watch. While this can be a great feature if you actually plan on viewing them, it can also be quite wasteful since it consumes your usage even if you don’t hit the play button!

    To turn this feature off you will need to sign into your Facebook account and go to the “Settings” section in the top right. Next, click on the “Video” tab located on the left hand side of the screen. Once the page loads, locate the “Auto-Play Videos” setting and change it to “Off”. You can save even MORE usage if you change the “Video Default Quality” setting on this same page to “SD Only”. The video won’t look quite as nice, but the usage savings will be significant.

    Facebook Video Settings Facebook Video Settings

    Tip 3 – Music

    When streaming music, select “low quality” stream instead of “high quality”. A 128kbps audio stream will use about 57 MB in 1 hour. Most people can’t tell the difference between 128 and 320kbps on a good sound system, so when using computer speakers, a lower bit rate, even 96kbps or even 64kbps, will work just fine.

    Tip 4 – Online Games

    Online gaming can go through a lot of data rather quickly. If you are a gamer, be prepared to consume more usage.

    Tip 5 – Unplug

    Any web-enable device connected to the Internet can use bandwidth without your knowledge. These include modern TVs, Blu-Ray Players, Receivers and Game Consoles. Be sure to unplug these devices when not in use.

  • Tip 6 – Software Auto Updates

    This tip is all about managing your automatic software and app updates. Whether it’s an iPad, a Windows computer, or an android phone, devices these days will often choose to automatically update themselves whenever they please. These updates will often take place without prompting you for permission, and can even occur late at night when you’re not able to cancel them.

    Windows 10

    One of the biggest offenders is Windows 10. This new operating system has a feature that will not only download new updates in the background, but will actually apply your usage to upload these updates to other people on the Internet! To disable this, go to your “Settings App” on the Windows 10 computer, select “Update and Security”, then “Advanced Options” and finally “Choose How Updates are Delivered”. Once the page has loaded, make sure that it is set to only upload to PCs on your local network. This will ensure that your GBs are not being used to upload data to the Internet at large, while still giving other computers on your home network the ability to share updates between themselves. That’s it, you’re done!

    Apple & Android Phones/Tablets

    Another frequent bandwidth hog is auto-updates on both Android and Apple devices. Setting these types of devices so that they download updates only after you’ve given permission will prevent old apps that you no longer use from needlessly sucking up large amounts of usage. The location to turn off auto-updates for the types of devices is shown in the screenshots to the right.

    On Android, open the Play store, go to your Settings and set it to not auto-update apps.

    Android Auto Update SettingsAndroid Auto Update Settings
    Windows Auto Update SettingsWindows Auto Update Settings

    On an Apple device you will need to go to Settings and then iTunes and App Store.

    Android Auto Update SettingsAndroid Auto Update Settings
  • Tip 7 – Security

    Make sure your computer has the latest security software. This will prevent usage loss through spam delivery infections and involuntary participation of “denial of service” attacks.

  • Tip 8 – Video Chat

    Video chat applications like Skype and Facetime can use a lot of bytes, depending on the length of your calls, because you are constantly uploading and downloading video and audio in each session. Be aware that if you make very long calls, you will consume usage faster than you may wish.

  • Tip 9 – Home Network Security

    Prevent “piggybacking” on your home network by ensuring that you have proper security on your wireless router. Follow the routers setup and privacy instructions.

  • Tip 10 – Compress Photos

    Compress your photos before uploading to a website or sending via email. A photo taken by a cell phone is usually between 2 and 4 MB. A converted JPEG can be as small as 50kb, and will be fine for basic online viewing.

  • Tip 11 – Caching

    Make sure your web browsers are set to cache redundant website content so you don’t waste bandwidth downloading the same stuff every time you visit a page.