OUR CUSTOMERS

SSi strives to provide excellent customer support. We are available by phone or email Monday through Friday from 8:30-5:00 pm Mountain Time(MST). SSi provides an account management system for your convenience.

Sign in to perform many functions including:

  • Check your modem speed and status
  • Securely share your modem stats with other network users
  • Find your IP address
  • Determine your account status
  • Check you account balance
  • Make payments
  • Change plans and billing options
  • Add additional usage
  • Redeem coupons
  • Update contact details
  • View usage history
  • View invoices
  • Find out your monthly payment date
Customer Support

BILLING

When do I have to pay my monthly fees?

We bill all broadband users on their anniversary date each month. This is the date that you signed up for your account. If there is a credit card on file, the balance owing will automatically be billed to the card. However, if you do not have a credit card on file, we advise that you make alternate payment arrangements.

Where are invoices sent?

Invoices are sent to your @ssimicro.com email address. If you would prefer your invoices to be sent to a different email address please advise us so that we can update our records.

I’m leaving the North, what should I do?

Whether you are leaving town on vacation, or departing the North for good we can help. In order to ensure that

your account is not billed while you are away, simply Sign in to manager your account. Once you have authenticated, select “Modify User Details” from the drop down menu. Scroll to the bottom of the window that appears and change “Renew Account Monthly” to “No”. From this point forward, your account will not be billed unless you manually re-activate it. If you need further assistance please contact us and we’ll be happy to outline your options from suspending billing or cancelling your service!

Can I transfer my account to a friend?

Unfortunately not. When you sign the subscriber agreement, you are solely responsible for the account. If you’d like to give/sell the modem to another user, we will need to close your account and start a new one for the individual in question.

Northern community

SETUP

Wireless Modem

Plug and Play installation

The following will guide you through connecting the SSi wireless modem to your computer.

If you experience any difficulties, please give us a call!


Step 1

Connecting Cables to the Wireless Modem

  • Remove your modem and cables from the box.
  • Find and place the modem in a good spot near the computer.
  • Twist open the stand at the base of the modem and place it at a location near your computer. Please note that if you are using a wireless router, you will want to separate it from the QINIQ modem by at least 4-5 feet.
  • Plug the power adapter into the modem.

Step 2

Checking the Modem Lights

  • After a short power up sequence, the lights along the top of your modem will begin to blink in unison. This indicates the strength of your connection to our tower, with 1 light being poor, and 5 lights being excellent.
  • If you have 3 or fewer blinking lights, try adjusting the placement of the modem. Moving it by as little as an inch or two can be the difference between a great connection, and no connection at all.
  • Try to ensure that the side of the modem without a logo on it is facing a window, as it will typically provide better connectivity.
  • If you are not able to get a minimum of 3 lights, you’ll want to try connecting the modem in a different area of your home/business. While this process may take a little time, it will help ensure that you always have the best speeds possible.

Step 3

Connecting the Modem to a Router or Computer

  • Once you have found an ideal spot for your modem, connect it to either your computer or router with the included Ethernet cable. As long as the device you are plugging into is powered up, the lights along the top of the modem should stop blinking as soon the cable has been plugged in.
  • As soon as the lights are solid, you’re ready to surf!
  • If you encounter any difficulties during this process, don’t hesitate to give us a call toll free at +1(888)343-7775 (NWT).

ONLINE BANKING

Setting up online billing is quick and convenient. Just follow these instructions. If you need help any anytime please do not hesitate to contact us. Before we start you will need your account information (Username and Account Number) which was provided in a print-off upon sign up. If you’re missing this information, you can either Sign in or give us a call to obtain this information.

Within your online banking account (or your local branch), select Add Payee: SSi Micro Ltd. When applying payment,you’ll need to reference your Account Username or Account Number. That way we know who to apply.

the payment to after confirmation reaches us. Remember that confirmation can take up to 4-5 days to reach us, so try to time it based on your Anniversary Date (i.e. if your Anniversary Date is on the 15th of the month, you will want to submit payment on the 10th to ensure that it reaches us on time).

When applying payment, you’ll need to reference your Account Username or Account Number.

GET THE MOST OUT OF YOUR USAGE

At SSi we understand that managing your monthly Internet usage can sometimes be challenging. We want you to get the most out of every byte of data in your service plan, so we’ve come up with some helpful tips.

  • Tip 1 – Videos

    Basic Internet browsing or email reading consumes very little usage. BUT downloading movies can consume a lot. Watching streaming videos on a regular basis will make it hard to conserve usage. High-resolution videos use more data. If the site offers the ability to select a lower resolution then do it and save. On Youtube, click the Settings icon, then Quality, then select your resolution of choice.

  • Tip 2 – Music

    When streaming music, select “low quality” stream instead of “high quality”. A 128kbps audio stream will use about 57 MB in 1 hour. Most people can’t tell the difference between 128 and 320kbps on a good sound system, so when using computer speakers, a lower bit rate, even 96kbps or even 64kbps, will work just fine.

  • Tip 3 – Online Games

    Online gaming can go through a lot of data rather quickly. If you are a gamer, be prepared to consume more usage.

  • Tip 4 – Unplug

    Any web-enable device connected to the Internet can use bandwidth without your knowledge. These include modern TVs, Blu-Ray Players, Receivers and Game Consoles. Be sure to unplug these devices when not in use.

  • Tip 5 – Security

    Make sure your computer has the latest security software. This will prevent usage loss through spam delivery infections and involuntary participation of “denial of service” attacks.

  • Tip 6 – Home Network Security

    Prevent “piggybacking” on your home network by ensuring that you have proper security on your wireless router. Follow the routers setup and privacy instructions.

  • Tip 7 – Video Chat

    Video chat applications like Skype and Facetime can use a lot of bytes, depending on the length of your calls, because you are constantly uploading and downloading video and audio in each session. Be aware that if you make very long calls, you will consume usage faster than you may wish.

  • Tip 8 – Compress Photos

    Compress your photos before uploading to a website or sending via email. A photo taken by a cell phone is usually between 2 and 4 MB. A converted JPEG can be as small as 50kb, and will be fine for basic online viewing.

  • Tip 9 – Caching

    Make sure your web browsers are set to cache redundant website content so you don’t waste bandwidth downloading the same stuff every time you visit a page.